Terms & Conditions

The Site provides information about Genesis Health Institute and its offerings (collectively referred to as “Genesis Products and Services”). Genesis reserves the right to modify, remove, or discontinue any content on the Site at any time, with or without notice and without liability. Any information obtained from the Site is for personal use only and may not be reproduced, transmitted, published, or distributed without prior written consent from Genesis.

By using the Site, you confirm that you will not engage in any unlawful or prohibited activities as outlined in these Terms. The Site must not be used in a way that could harm, disable, overload, or impair its functioning or interfere with the Site’s enjoyment by other users.

For instance, you agree that while using the Site or submitting any content, you will not:
Employ automated tools like robots, spiders, or other devices to access the Site. Moreover, you must refrain from defaming, abusing, harassing, or threatening others or violating their legal rights, such as privacy or publicity.
Disseminate inappropriate, profane, defamatory, infringing, indecent, obscene, or unlawful content or topics.
Transmit viruses, malicious software, or any other programs that could damage the Site’s operation or third-party systems.
Share false or misleading information.
Send messages containing software or material protected by intellectual property laws unless you have the necessary rights or permissions.
Modify or delete author attributions, legal notices, proprietary designations, or origin/source labels in provided materials.
Prevent other users from accessing and enjoying the Site.
Collect information about others, including contact details like email addresses, to create contact or lead lists.
Breach any relevant laws or regulations.

Genesis Health Institute is not obligated to monitor Site usage but retains the right to review communications or submissions and remove them at its discretion. Your access to the Site may be terminated without notice. Genesis may disclose information to comply with laws, edit, refuse posts, or remove content. Usage of materials on the Site is subject to limitations.
Using the Site or content for unsolicited emails is prohibited. Distributing chain letters or engaging in “mailbombing” is prohibited.

At Genesis Health Institute, we value your online experience and provide useful resources. Our website might direct you to other external websites (“Linked Sites”) or present content from other websites (“Framed Sites”). These Linked and Framed Sites are governed by their unique terms and conditions. They operate independently of Genesis Health Institute, and we hold no responsibility for their content, including any links, updates, or transmissions. Please note that including these links or framed content is solely for your convenience and should not be perceived as an endorsement or association with those sites.

When you choose to share your contact or other pertinent information on our website, you grant Genesis Health Institute and its affiliates permission to utilize this information to operate our website and promote our services to you. This includes sending emails and other communications that provide valuable insights and updates about our services. This permission extends to copying, distributing, transmitting, reproducing, editing, translating, and reformatting the provided information to enhance your understanding of Genesis Health Institute’s services, all based on your expressed interest and request for communication.

It’s important to emphasize that no compensation will be provided for using this shared information. Genesis Health Institute may also transfer this permission to any acquiring entity in connection with a business or asset sale. However, it’s important to note that Genesis Health Institute retains the right to decline the posting or use of any shared information at its sole discretion.

By sharing, posting, uploading, inputting, or submitting your information, you affirm and guarantee that you have the legal capacity to enter into such agreements. Furthermore, you confirm that you own or possess the necessary rights to the shared information described in this section. This includes the rights required to provide, post, upload, input, or submit the information. Importantly, you also confirm that the shared information does not infringe upon or violate any third-party intellectual property or other legal rights.

We encourage you to exercise caution when sharing any personally identifiable information, especially about yourself or your children, on any website, including ours. Genesis Health Institute does not exercise control over or endorse the content, messages, or information transmitted by you or received from third parties through our site. Therefore, Genesis Health Institute explicitly disclaims any liability related to such communications and any resulting actions stemming from your engagement in such communication.

It’s important to clarify that individuals serving as managers and hosts on our website are not authorized spokespersons of the Genesis Health Institute. Their views and expressions do not necessarily reflect the official stance of the Genesis Health Institute. By visiting our website or communicating with us via email, you agree to use electronic communication methods. This includes receiving communications from Genesis Health Institute electronically. This consent extends to communication via email or other electronic means.

Genesis Health Institute remains committed to protecting your personally identifiable information. However, in certain situations, we may be legally obligated to disclose your personally identifiable information. These situations may include responding to a subpoena or court order, cooperating with law enforcement or other government agencies, establishing or exercising our legal rights, safeguarding the property or safety of our employees, contractors, vendors, and suppliers, defending against legal claims, supporting internal and external investigations, and meeting other legal requirements.

It’s essential to acknowledge that Genesis Health Institute reserves the right to disclose your personally identifiable information to potential successors or in the context of a merger, acquisition, or change of control.

In conclusion, Genesis Health Institute is dedicated to providing our users a secure and enriching online experience. We encourage responsible sharing of information and respectful interaction on our site. Please review and understand our policies to ensure a harmonious and rewarding experience on our platform.

At Genesis Health Institute, our website’s security and integrity are paramount. You are strictly prohibited from tampering with the site or engaging in unauthorized intrusion into any part of the website. Any attempts to breach the site’s security or use it to gain unauthorized access to other websites are strictly forbidden. This includes acts of interference such as password cracking and denial-of-service attacks.

We emphasize that you are solely responsible for maintaining the confidentiality and security of your user log-in and password information for our site. Under no circumstances should you allow any third party to access your credentials. We acknowledge that there might be instances when the area becomes inaccessible or experiences operational issues. These situations can arise due to maintenance, upgrades, hardware or software malfunctions, Internet or telecommunications problems, system or network congestion, third-party attacks, or other unforeseen issues. In such cases, Genesis Health Institute cannot be held liable for any resulting inconvenience.

Our commitment to providing a secure online environment remains steadfast. We urge you to use our website responsibly, respecting its security measures and refraining from any activities that may compromise its integrity. Together, we can ensure a safe and productive online experience for all users.

Genesis Health Institute does not assure the accuracy or completeness of information, text, links, or other content on this website or our products and services. We disclaim liability for errors or omissions in the content. Use of this site is at your own risk. The content may include inaccuracies or errors, and changes are periodically made. We do not warrant that this site is free from viruses or harmful components.

THIS SITE USES COOKIES AND MAY UTILIZE THIRD-PARTY SERVICES THAT DEPLOY COOKIES. YOUR CONSENT TO COOKIE PLACEMENT IS IMPLIED BY USING THE SITE. CONTENT INCLUDED HEREIN MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE. YOUR USE OF CONTENT IS AT YOUR OWN RISK. ANY OPINIONS OR STATEMENTS EXPRESSED BY OTHERS ON THE SITE ARE NOT ENDORSED BY US.
WE DISCLAIM LIABILITY FOR CLAIMS OR DAMAGES ARISING FROM USER CONTENT. OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. USER USES CONTENT AT THEIR OWN RISK. DO NOT USE THE SITE FOR MEDICAL EMERGENCIES; CALL 911 INSTEAD.
IN NO EVENT SHALL Genesis HEALTH INSTITUTE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, DATA, OR PROFITS? THIS INCLUDES THE USE OR PERFORMANCE OF THE SITE OR ITS CONTENT OR RELATED TO OUR PRODUCTS OR SERVICES. OUR LIABILITY LIMITATION MAY NOT APPLY IN SOME JURISDICTIONS.
IF DISSATISFIED, DISCONTINUE SITE USE OR SERVICES. WE RESERVE THE RIGHT TO SUSPEND OR TERMINATE USE AT ANY TIME WITHOUT NOTICE AND DISCLAIM CONSEQUENCE LIABILITY.

You undertake to defend, indemnify, and hold harmless Genesis Health Institute, its affiliates, officers, directors, employees, contractors, and representatives from any claims, liabilities, losses, expenses, or damages stemming from your violation of these Terms or the use of this website. This also includes any issues arising from the availability or unavailability of the site, its content, or our products and services. You release Genesis Health Institute from any claims related to actions taken as part of an investigation or in response to suspected violations of these Terms.

The laws of the State of Florida, USA govern these Terms. You consent to personal jurisdiction in the state and federal courts of Palm Beach County, Florida, for disputes arising from site use or our products/services. Any disagreement with Genesis Health Institute will be subject to arbitration in said venue following the Commercial Arbitration Rules of the American Arbitration Association. You agree not to use our products or services in violation of applicable laws. Use of the site is unauthorized in jurisdictions not recognizing all provisions of these terms. These Terms constitute the entire agreement between you and Genesis Health Institute regarding the site, its information, and our products/services. If any part of these Terms is deemed invalid, a valid provision will replace it, preserving the intent. All disputes, except those pursued by Genesis Health Institute seeking injunctive relief, shall be resolved solely through mandatory binding arbitration administered by the American Arbitration Association, governed by the Federal Arbitration Act. You waive rights to court actions, jury trials, class claims, and representative actions against Genesis Health Institute.

To report violations of these Terms, please contact Genesis Health Institute at info@genesishealthinstitute.com. Upon learning of a potential breach, Genesis Health Institute may conduct an investigation. Depending on the nature of the breach, we may restrict, suspend, or terminate your access to the website and pursue legal actions as deemed necessary. If the violation constitutes a criminal offense, Genesis Health Institute will notify the relevant law enforcement agency.

All materials on the Genesis Health Institute website, including text, graphics, logos, and other visual or downloadable content, as well as the overall design and arrangement, and the Genesis Health Institute Products and Services, are the intellectual property of Genesis Health Institute, its licensors, and suppliers. Copyright © 2018 Genesis Health Institute. All rights reserved. Any reproduction, distribution, transmission, or use of the website content in any form without the express written consent of Genesis Health Institute is prohibited. These materials are protected by copyright and other intellectual property laws, and ownership rights remain with Genesis Health Institute, its licensors, or its suppliers, as applicable.

Genesis® and the Genesis logo are trademarks and service marks of Genesis Health Institute. All rights not explicitly granted herein are reserved. Use of the Genesis trademarks is not permitted by accessing or using this website or any of its content or by using or purchasing any Genesis Health Institute Products and Services. The website may also contain trademarks owned by third parties. Nothing in this website or these Terms should be construed as granting, by implication or otherwise, any license or right to use any trademarks or intellectual property rights without the prior written consent of Genesis Health Institute, its third-party licensors, or other relevant third parties. All rights not expressly granted herein are reserved.

Following the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, Genesis Health Institute has appointed a designated copyright agent to receive notifications of copyright infringement claims concerning materials present on this website.

THE PROCEDURES STATED BELOW ARE SPECIFICALLY FOR NOTIFICATIONS TO US REGARDING POTENTIAL COPYRIGHT INFRINGEMENT OF YOUR MATERIALS THROUGH ANY CONTENT ON THIS WEBSITE. FOR OTHER INQUIRIES, SUCH AS TECHNICAL ASSISTANCE REQUESTS, PLEASE NOTE THAT THIS PROCESS WILL NOT PROVIDE A RESPONSE.
WHAT YOU NEED TO DO: If you believe any content on this website has infringed upon your copyrighted material, you must follow these steps:
Submit a written notification to the designated agent:
Service Provider: Genesis Health Institute (www.genesishealthinstitute.com)
Designated Agent: Genesis Health Institute: Legal Dept.
Address: Michigan, USA
Email: info@genesishealthinstitute.com

1. The information 888-894-3637 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Genesis, you may receive messages related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Genesis at any time.”

3- Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Genesis in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
By submitting an online form
By filling out a paper form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (Contact)
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.

For your notification to be effective, it must include the following details:
Your name, physical address, telephone number, fax number, email address, and the contact person’s name.
Identify the copyrighted work(s) you claim have been infringed.
Identification of the material that is allegedly infringing or the subject of infringing activity, along with enough information for us to locate it.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement that the information provided in the notification is accurate, and you declare under penalty of perjury that you are authorized to represent the copyright owner.
A physical or electronic signature of a person authorized to act on behalf of the copyright owner.

Upon receiving the written notice with the specified details:
Genesis shall take down or restrict access to the material claimed to be infringing.
Genesis will send the written notice to the purported infringer.
Genesis will make reasonable efforts to quickly inform the purported infringer about the material’s removal or access restriction.

The purported infringer can respond by sending a written counter-notification to the designated agent at Genesis.

For the counter-notification to be valid, the alleged infringer must provide the following:
Name, address, and contact number of the purported infringer;
A statement indicating the purported infringer’s consent to the jurisdiction of the federal district court where Genesis is located and their willingness to accept service of process from the notifier or the notifier’s agent;
Identification of the removed or disabled material and its previous location before removal or disablement;
A declaration, under penalty of perjury, that the purported infringer believes in good faith that the removal or disablement was a result of a mistake or misidentification;
A physical or electronic signature of the alleged infringer.

Upon reception of an appropriate counter notification with the details above:
Genesis shall promptly furnish a copy of the counter notification to the original complaining party;
Genesis shall notify the complaining party of its intention to restore the removed material or terminate the disabling of access within ten (10) business days;
Genesis shall reinstate the removed material or cease the disabling of access to it within a timeframe of ten (10) to fourteen (14) business days, as long as Genesis’ Designated Agent has not been notified by the complaining party of any legal action seeking a court order to prevent the alleged infringer from participating in infringing activities related to the material on Genesis’ network or system.